Matches is an exclusive multi-channel retailer of luxury clothing and accessories first opened in 1990, Matches now have thirteen stores in London as well as selling online.
Each season sees the best designers in the world collaborate to create the most talked about fashion exclusives. An exceptional level of customer service is essential as their success is built on the close and lasting rapport they develop with their customers.
Matches wanted to improve their customer service capabilities across all touchpoints, ensuring brand consistency and creating a seamless customer experience.
On top of this from an efficiency perspective their success and continued growth had led to demands for them to add over 120 products a day to their offering.
Increasing problems with the lack of flexibility with their current commerce system led to missed opportunities to better merchandise product and engage with customers.
The Quantiv team worked closely with the Matches team to design, develop and deploy sales and service capabilities on the Ecommerce Software.
The design team at Matches supplied the required look and feel and the team at Quantiv started to work on the underlying processes required to support Matches internal activities.
Matches can now take advantage of better control of visual merchandising and real time stock control to deliver unified service across these touchpoints.
Both companies see this as a ‘journey’ towards delivering consistent, unified and in the longer term highly personalised levels of service to support sales growth.
With the first stage of the journey completed Quantiv is now looking forward to working with the team at Matches on their next phases.