Case Study

Rohan

Rohan is the original, British, innovative, outdoor clothing brand. Founded in the heart of the Yorkshire Dales in the early 1970’s; for the outdoor enthusiast, the world traveller, the professional and the guy next door who will do extraordinary things.

Rohan have clothed tens of thousands of people for the most inhospitable and challenging environments around the world. Making their everyday lives a little more enjoyable, and their more modest adventures a little more possible. Their aim was, and still is – to provide the very best outdoor, performance clothing in the world.

Quantiv’s Solution

Quantiv’s Business Analysts worked with the team at Rohan on the discovery phase of the project. The team analysed the customer journeys and the required processes to support their experience through the online and call centre touchpoints. The Quantiv team delivered the integrated order management solution using our unique agile architecture ensuring a fit against requirements, timescales and budget.

The Result

Quantiv delivered all of Rohan’s initial requirements to the letter, on time and on budget. We continue working with them to continually optimise their website and maximise performance. The company are now looking at different ways in which to use their integrated order management platform to drive growth in other areas of their business.

“The team at Quantiv were a pleasure to work with and their experience and skill meant that they were able to add significant value to the end product. The platform is now a vitally important foundation stone which will support the further development of the business.” Mark Willison – IT & Operations Director