Quantiv Commerce

MultiChannel Order Management

The challenge – simplify complexity and be ready for change.

Multichannel businesses constantly seek to identify high value opportunities to better serve their customers and accelerate growth. The impact of change through the implementation and subsequent orchestration of these initiatives can be challenging when working in highly complex environments with multiple technologies.

Quantiv Commerce Platform helps to orchestrate interactions across your entire demand and supply chain. It enables you to connect, communicate, and collaborate across your customers, suppliers and service providers.

Some of the Ecommerce sites we support

MultiChannel Sales

Providing customers with a unified and personalised experience relies on seamless integration of your sales channels.

In a multichannel, multimedia environment, capturing and processing sales data has never been more complex. Choice, convenience, relevance and speed are key to ensuring customer satisfaction.

An efficient sales order process intelligently sources, coordinates and processes customer requests from all channels – in store, on-line and mobile.  It provides real time visibility throughout the entire infrastructure to enable the ‘Configure, Price, Quote’ process to run seamlessly. It’s about providing a service, about giving your customers the freedom to browse and the ability to order, from anywhere, at any time.

Multi-Channel Order Fulfilment

Reducing logistics costs and optimizing supply chain efficiency through visibility and control of the supply chain network.

In a highly competitive, multichannel market, reducing the time from order to delivery is key to achieving customer satisfaction. However, managing costs whilst maintaining efficiency in the process is key to profitability. A fully optimised fulfilment process defines the correct mix of products and services by channel, time and location. It respects customer expectations and satisfies this demand in the most cost effective way possible. It’s a fine balance with narrow margins.

Achieving that balance requires seamless system integration, unquestionable data integrity, incredible operational agility, and a system that makes it all possible.

Case Study

JustGiving

Find out more about our work with JustGiving, how we helped them overcome complex problems, and enabling them to deliver their innovative product to the market first.

More

Order Taking

Software applications with built in change capability to enhance customer service.

  • Point of Sale/Service
  • Contact Centre
  • Ecommerce
  • Mcommerce
  • Scommerce

Order Configuration & Fulfilment

Software applications with built in change capability to optimise the cost to serve.

  • Promotion Management
  • Pricing Management
  • Product Management
  • Inventory Management
  • Customer Management
  • Financial Processing
  • Order Selection, Print, Pick, Pack, Ship
  • Data Analysis & Reporting
  • Supplier Portals

Quantiv Commerce Platform

Organisations needs change – this change demands a new generation of highly flexible software platforms.

The Quantiv Order Management Platform is an industry proven, highly configurable business process engine. It utilises Model Driven Layered Architecture (MDLA) to ensure your business can change in line with the demands of your business and your customers.

Sound Interesting? Contact us to find out how we could help you.