Service Industries
Customer expectations continue to increase and mistakes can cost margin, customer satisfaction and reputation. Invariably the devil is in the detail, so having systems that can manage complexity, high levels of data processing and 'the way we do things round here' is crucial.
Quantiv models how your company could operate to serve your customers and constructs a unique enterprise system to support your business vision. That vision may be to capture market share by targeting a niche or to increase efficiency and achieve tighter control of the business by integrating back-office processes.
As your business expands, you can be sure that Quantiv will adapt and support the company's continuing entrepreneurial flair. Change is not only easy, it's safe. Configuration changes to a process that could have a negative impact on the business elsewhere are highlighted, making solutions cost effective to test and alter.
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With a turnover in excess of £200m and 180,000 customers, PHS Group plc is the UK's leading workplace services provider which aims to create a better working environment for its clients
Having looked at, and rejected, many of the larger packages to integrate its systems, PHS chose Quantiv for its stability and scalability.
"Quantiv considerably reduced development time" notes Matthew Davies, Group Software Manager," because the team designed the software around our business rules and processes rather than the technology. In order to do this, the team had to establish a crucial understanding of PHS's business requirements which helped us considerably to achieve our goals."
Group Software Manager
PHS Group plc
